Frequently Asked Questions (FAQ)

Welcome to the FTP Studios Resource Store FAQ! Here you’ll find answers to the most common questions about our digital products and services.

General Questions

Q: What types of products do you offer?
A: We provide professional digital backgrounds, overlays, presets, actions,course and creative resources for photographers. Our tools are designed to elevate your photography projects and save you editing time.

Q: Who can use these resources?
A: Our products are created for both professional photographers and hobbyists. They are easy to use with editing software like Photoshop, evoto, lightroom and many more. Pleaes be sure you have the correct software before purchasing as all sales are final

Purchasing & Downloads

Q: How do I purchase a product?
A: Simply add your chosen item to the cart and complete checkout using our secure payment system.

Q: How do I receive my purchase?
A: All of our products are digital downloads or digital courses. After completing your purchase, you’ll receive a download link by email. Courses and subscriptions you will recieve an email with your next steps to log in to manage your account.

Q: Do my downloads expire?
A: Yes the download link expires in 24 hours, if you need it resent please contact us

Usage & Licensing

Q: Can I use these products for commercial work?
A: Yes! Our digital products come with a standard license for personal and client work. However, resale or redistribution of our files is strictly prohibited.

Q: Do I need special software to use your products?
A: Most of our products are compatible with Photoshop, evoto and other editing programs that support layers and overlays. Product descriptions will note any specific requirements.

Refunds & Policies

Q: Do you offer refunds?
A: Due to the digital nature of our products, all sales are final. Please review product details carefully before purchasing.

Q: What if I have trouble accessing my files?
A: If you run into download issues, contact us at kimhannah@ftpstudios.com and we’ll make sure you get your files.

Support & Contact

Q: How can I contact you for help?
A: You can reach us anytime at 📧 kimhannah@ftpstudios.com. We’re here to help with product questions, technical issues, or general inquiries.

✨ Didn’t find your answer here? Reach out to us directly—we’re happy to help! Text us on the studio text line 765-999-3379